Terms and Conditions of Use
Introduction
Welcome to our platform! By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions of Use. Please read them carefully before using the platform.
Eligibility
By using our platform, you represent that you are at least 18 years old and have the legal capacity to enter into binding agreements. Use of our platform by anyone under 18 years of age is strictly prohibited.
Deposits and Withdrawals
Deposits
The minimum deposit allowed on the platform is R$30.00. We currently do not charge deposit fees. However, the platform reserves the right to change this policy at any time with prior notice.
Withdrawals
The minimum and maximum amounts and any withdrawal fee are those shown in the withdrawal form at the time of the request; the fee is deducted from the requested amount. To make a withdrawal, the user must have traded using deposited funds.
Withdrawal processing takes approximately 5 hours. However, the total time for funds to become available may vary from 3 to 7 business days, depending on the user's bank or financial institution.
Processing may take longer if our antifraud system identifies any irregularity.
Bonuses and Promotions
We occasionally offer promotions and bonuses of up to 200% on the first deposit. All bonuses can be withdrawn, but to withdraw a bonus, the user must reach a turnover equal to 200 times the original deposit amount.
The platform reserves the right to change, modify, or end any promotion or bonus at any time without prior notice.
Security and Fraud Prevention Measures
Access and Monitoring
For security and fraud prevention purposes, all access to the platform is monitored in real time. The system may identify suspicious behavior such as:
- Simultaneous account connections from different IP addresses originating in different geographic regions
- Frequent, unexplained IP address changes within a short period
- Account access by third parties, which is expressly prohibited. Each account must be operated exclusively by its owner, and access, login credentials, or passwords may not be shared with anyone else.
Account Suspension and Review
If any of the situations described above is identified, the broker reserves the right to temporarily suspend the account for review and may request additional identity and location verification documents.
Penalties and Account Closure
If fraud, attempted manipulation, or a violation of these terms is confirmed, the account may be permanently blocked without prior notice, and any balance improperly obtained may be forfeited.
Balances in Accounts Under Investigation
During the security verification process, the entire account balance may be temporarily blocked, including deposited funds and any profits.
If a serious violation of the Terms of Use is confirmed, especially one involving fraud, platform manipulation, misuse of automated systems, or access by third parties, the broker reserves the right to:
- Cancel profits obtained improperly
- Permanently close the account
- Retain funds if unlawful sources are identified, such as the use of third-party data or suspicious sources of funding.
Platform Operations
Our platform is fully responsive and can be used on mobile devices through browsers such as Google Chrome and Safari. The platform strives to keep all services continuously available. However, we do not guarantee that the service will be uninterrupted or error-free.
Customer Support
Customer support is available through the support tab in the platform's left-side menu. The standard response time is 24 hours, but it may vary during periods of high request volume.
Fraud and Security
The security of our users is a priority. All users must complete identity verification before making withdrawals. Any attempt to defraud or abuse the system will result in immediate account suspension and cancellation of any pending withdrawals.
The platform uses antifraud systems to monitor suspicious activity. If fraud is detected, the withdrawal process may be delayed for further review.
Changes to the Terms
The platform reserves the right to change these Terms and Conditions of Use at any time. Users will be notified of changes by email or through a notice on the platform. Continued use of the platform after changes are published constitutes acceptance of the new terms.
Limitation of Liability
The platform will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from use of, or inability to use, the platform, including but not limited to lost profits, loss of data, or business interruption.
Responsibility for Losses
The platform is not responsible for financial losses resulting from transactions carried out by users on the platform, including investment or trading decisions. All transactions are the sole responsibility of the user.
Governing Law
These Terms and Conditions of Use are governed by and interpreted in accordance with the laws of the country in which the platform operates. Any dispute arising from use of the platform will be resolved under applicable laws and by the courts with jurisdiction.
Force Majeure
The platform will not be responsible for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to natural disasters, wars, cyberattacks, strikes, or communication service outages.
Contact
For any questions regarding these Terms and Conditions of Use, contact our customer support by email.
Electronic Communications
By using our platform, you agree to receive electronic communications from us. These communications may include notices, agreements, disclosures, or other information related to your use of the platform. You agree that all electronic communications we send you satisfy any legal requirement that such communications be in writing.
User Data Security
Responsibility for Data: Each user is solely responsible for maintaining the security and confidentiality of their access credentials, including their login and password. We strongly recommend that you never share your credentials with third parties, as this may expose your account to intrusion or misuse.
Data Encryption: All sensitive data transmitted through our platform, including login information, is protected by advanced encryption. This measure helps keep your information secure.
Access to Passwords: The platform does not have access to users' login passwords. Passwords are stored in encrypted form and are not visible or accessible to any member of our team.
Account Intrusions: If your account is compromised or accessed without authorization, the platform will not be responsible if it is determined that access credentials were shared with third parties or that the user failed to take the necessary precautions to protect their data. You should understand the risks and follow good online security practices to protect your information.
Technical and Operational Risks
By using our platform, you acknowledge and agree that the platform is not responsible for financial losses resulting from technical or operational failures, including but not limited to:
- Failures in the user's equipment, software, or connection.
- Errors in configuring the client terminal or delays in updating software.
- Interruptions or malfunctions in communications systems, electrical power, or other systems required to operate the platform.
- Cyberattacks, including DDoS attacks, that may result in service outages or loss of funds.
We take all reasonable measures to protect our systems against such incidents, but we do not guarantee that our services will be free from errors or interruptions. Users are responsible for ensuring the security and integrity of their own systems and data.
Commitment to Security and Sustainability
Our focus is to provide a safe and lasting experience for our investors. We therefore set a maximum leverage limit of up to 8 times the deposited amount. If this rule is violated, preventive measures such as temporarily blocking funds may be applied to avoid excessive risk. Our goal is to ensure a responsible and reliable investment environment for all users.
Use and Conduct Policy
All analysis and trading decisions must be made exclusively by the user. Simultaneous access to the same account from multiple IP addresses in different locations may be interpreted as irregular activity and may result in the account being banned.
In addition, placing more than 100 simultaneous trades on the same asset may indicate participation in trade signal groups, which violates our guidelines. If this practice is identified, the account may be permanently blocked. We are committed to maintaining a fair and transparent trading environment for all users.
Fast and Secure Withdrawals
We offer instant withdrawals via Pix to provide speed and convenience to our users. However, the first withdrawal may take 6 to 10 business days to process due to bank validation and account verification procedures.
After this initial step, all withdrawal requests will be released immediately. We are committed to security and efficiency in every transaction.